Cancelling or changing an order
You can change or cancel your order free of charge by contacting us before it is shipped. For made-to-order items, changes are possible only until production has started. Refunds for cancelled orders are made within 14 days.
Right of withdrawal: 14 days (EU/EEA)
If your delivery address is in the EU/EEA, you may withdraw from your purchase within 14 days of receiving the goods, without giving a reason.
- Let us know at contact@justinhair.com. You may use the model withdrawal form in our Terms (Appendix 1), but it is not required.
- Send the item back within 14 days of your withdrawal, at your own cost, using a trackable shipping method. We do not accept cash-on-delivery parcels. Please include your order number in the parcel.
- We refund the full payment, including the cheapest standard delivery cost, within 14 days of receiving your withdrawal, using the same payment method. We may wait until we receive the item or proof that it has been sent.
Made-to-order items
Items made to your individual specifications cannot be returned under the right of withdrawal. The product description always tells you whether an item is made to order. Items available “in stock” can be returned as described above.
Orders outside the EU/EEA
For deliveries outside the EU/EEA, the general provisions of our Terms and the information given in the product description apply.
Full details: TERMS AND CONDITIONS (§8 and §10).