TERMS AND CONDITIONS

TERMS AND CONDITIONS OF THE JUST.IN HAIR ONLINE STORE

Effective from: 10.09.2026

These Terms and Conditions (“Terms”) set out the rules for online sales conducted by the Just.in Hair store, available at www.justinhair.com, as well as the rules for providing electronic services (account management, contact form, newsletter).

§ 1. Definitions

  1. Seller / Controller – JUST IN JUSTYNA PILCH, ul. A. Madalińskiego 8/107, 70-101 Szczecin, Poland, Tax ID (NIP): 9552236225, Business Registry No. (REGON): 385058060, email: contact@justinhair.com. The Seller benefits from a subjective VAT exemption under Art. 113 of the Polish VAT Act of 11 March 2004 – prices stated in the Store are final (gross) prices and do not include VAT due to the Seller’s subjective exemption.
  2. Store – the online store operated by the Seller at www.justinhair.com.
  3. Consumer – a natural person entering into a legal transaction with the Seller that is not directly related to that person’s business or professional activity.
  4. Entrepreneur with consumer rights – a natural person entering into a contract directly related to their business activity, where it is clear from the content of that contract that it is not of a professional nature for that person, in particular having regard to the subject of the business activity disclosed under the rules governing the Central Register and Information on Economic Activity (CEIDG). An Entrepreneur with consumer rights is entitled to the rights set out in §8 and §9 of these Terms (non-conformity of goods with the contract and the right of withdrawal) on the same basis as a Consumer, subject to the reservations arising from Articles 3855, 5564, 5565 and 5765 of the Polish Civil Code.
  5. Customer – a natural person with full legal capacity, a legal person, or an organizational unit without legal personality, making a purchase directly related to its business or professional activity, who is not an Entrepreneur with consumer rights.
  6. Buyer – a Consumer, an Entrepreneur with consumer rights, and a Customer.
  7. Product – a movable item offered by the Store, in particular jewelry and hair accessories made of wire, glass/acrylic beads, and metal components.
  8. Distance contract – a contract concluded with the Buyer under an organized system for concluding distance contracts, without the simultaneous physical presence of the parties.
  9. Durable medium – any material or tool that enables the Buyer or the Seller to store information addressed personally to them in a way that allows access to that information in the future for a period adequate to the purposes for which the information is intended, and that allows the stored information to be reproduced unchanged (e.g. email, PDF file).

§ 2. General provisions

  1. These Terms constitute the terms and conditions referred to in Art. 8 of the Polish Act of 18 July 2002 on the Provision of Electronic Services (consolidated text: Journal of Laws of 2020, item 344, as amended).
  2. These Terms are made available free of charge via the Store’s website in a form that allows them to be downloaded, saved, and printed.
  3. To use the Store, the following are required: a device with internet access, a current web browser supporting cookies and JavaScript, and an active email account.
  4. The Seller uses cookies in accordance with a separate Privacy and Cookie Policy available at www.justinhair.com/privacy-policy/, which supplements these Terms.
  5. The Buyer is prohibited from providing content of an unlawful nature.
  6. The Seller is not liable for disruptions, including interruptions, in the functioning of the Store caused by force majeure, unlawful acts of third parties, or incompatibility of the Store with the Buyer’s technical infrastructure.
  7. Territorial scope of consumer protections. The consumer protections described in §8 (conformity of goods with the contract) and §10 (right of withdrawal) of these Terms, which derive from Polish and EU consumer-protection law, apply exclusively to Buyers who have the status of a Consumer or an Entrepreneur with consumer rights under Art. 1 §4 and whose delivery address provided when placing the order is located within the European Union or the European Economic Area (EU/EEA). For orders delivered outside the EU/EEA (including, but not limited to, the United States), the Seller does not apply the specific protections set out in §8 and §10, and such orders are instead governed by the general provisions of these Terms, including §9 (statutory warranty) where applicable, and by the terms communicated to the Buyer in the Product description at the time of purchase (including, where relevant, a “final sale” or “made to order, non-returnable” notice). The Seller may, at its own discretion, voluntarily extend equivalent protections to orders delivered outside the EU/EEA on a case-by-case basis; this does not create a standing entitlement and does not amend these Terms.

§ 3. Placing and concluding a contract

  1. Information about Products presented in the Store (descriptions, prices, photographs) constitutes an invitation to conclude a contract within the meaning of Art. 71 of the Polish Civil Code, and not an offer within the meaning of Art. 66 of the Polish Civil Code.
  2. Orders may be placed 24 hours a day, 7 days a week. Orders are processed on business days between 8:00 AM and 4:00 PM (Central European Time).
  3. Orders placed via the shopping cart on www.justinhair.com: the Buyer adds the selected Product to the cart, provides the data necessary to process the order (invoicing details, delivery address, delivery and payment method), and then confirms the order by clicking “Buy and pay” (or an equivalent button), which is equivalent to submitting an offer to conclude a sales contract.
  4. An order placed outside the Store’s cart (e.g. via a private message on social media) requires: specifying the type and quantity of Products, and the Buyer’s details necessary to issue an invoice and deliver the Product. Before such an order is placed, the Seller provides the Buyer, on a durable medium (by email), with all the information required under Art. 12 of the Polish Consumer Rights Act, including these Terms.
  5. Immediately before placing an order, the Seller presents the Buyer with a summary including: a description of the Product, its unit and total price, the delivery cost, and the total amount payable.
  6. The sales contract is concluded at the moment the Seller confirms acceptance of the order, sent to the Buyer on a durable medium (email); payment is a condition for commencing order fulfilment.
  7. The Seller confirms receipt of the order to the Buyer promptly, no later than within 2 business days.

§ 4. Prices and payment

  1. All Product prices are stated in Euro (EUR) and are final prices, excluding VAT due to the Seller’s subjective exemption (§1(1)). Prices do not include delivery costs, which are indicated separately before the order is placed.
  2. Information about price reductions. In accordance with Art. 4(2) of the Polish Act of 9 May 2014 on Informing about Prices of Goods and Services, in the event of a Product price reduction, the Seller will, alongside the reduced price, indicate the lowest price of that Product that applied within the 30 days preceding the price reduction. If a given Product has been offered for sale for less than 30 days, the Seller will indicate the lowest price that applied from the date the Product was first offered for sale until the date the reduction was introduced.
  3. The Seller reserves the right to change Product prices and to run and cancel promotional campaigns; this does not affect orders placed before the change takes effect.
  4. Payment methods: traditional bank transfer, electronic/online bank transfer, payment card, Google Pay, Apple Pay, PayPal – via external payment operators (including Autopay S.A.) acting on the Seller’s instructions.
  5. Payment in cryptocurrency. The Seller allows payment in a selected cryptocurrency to a designated wallet. The order value is then converted into the cryptocurrency at the exchange rate of a given exchange at the time the invoice/order summary is issued; the risk of exchange rate fluctuation between the time the invoice is issued and the time payment is credited is borne by the Buyer, who is informed of this before selecting this payment method. The Seller reserves the right to exclude this payment method for orders where applicable anti-money-laundering regulations would require additional verification that the Seller is not able to carry out.
  6. If no funds are received within 7 days of the order being placed (in the case of payment by traditional bank transfer), the order will be cancelled, and the Buyer will be informed accordingly.
  7. The Seller does not accept cash-on-delivery shipments.

§ 5. Product reviews

  1. The seller provide the customer with the option to post reviews of purchased products on g.page/just-in-hair/review .
  2. If the Seller enables the posting of reviews, it takes reasonable and proportionate steps to verify that reviews originate from Buyers who have actually purchased or used the given Product, in particular by requiring proof of purchase. The Seller does not post or commission fake reviews or recommendations from Buyers, and does not distort reviews in order to promote its products.

§ 6. Delivery

  1. Delivery is carried out by a courier company, Poczta Polska (Polish Post), or to a parcel locker, according to the Buyer’s choice made when placing the order, to the address specified in the order.
  2. The cost of delivery is borne by the Buyer and is indicated before the order is placed, in accordance with the current price list.
  3. The order fulfilment time is 2 to 30 business days, counted from confirmation of the order (in the case of payment on delivery) or from the crediting of payment (in the case of prepayment). For Products made to individual order (e.g. for a specific wedding date), the expected fulfilment time is provided to the Buyer before the order is placed; if it is extended, the Buyer is promptly informed and may withdraw from the contract and receive a refund of any amount paid.
  4. The Seller is not liable for a delay in delivery resulting from an incorrect address provided by the Buyer, provided that the accuracy of that data could not have been verified by the Seller.
  5. Shipping to the United States (UPS Worldwide Economy, DDP). Orders with a delivery address in the United States are shipped by UPS under the UPS Worldwide Economy service on a Delivered Duty Paid (DDP) basis. Under DDP, the Seller arranges and prepays customs clearance, U.S. import duties, and applicable import taxes and fees, so the Buyer will not be asked by the carrier to pay any additional duties, taxes, or customs fees upon delivery. The cost of U.S. import duties is already included in the price of the Product displayed in the Store.
  6. UPS Worldwide Economy is an economy-class service; delivery times to the United States are therefore longer than for standard express services and are estimates only, not guaranteed delivery dates. The Buyer must provide a complete and accurate delivery address and a working phone number and email address, as these are required by the carrier and by U.S. customs for delivery and clearance. The Seller is not liable for delays caused by customs inspection, carrier operations, or an incorrect or incomplete address provided by the Buyer.
  7. Products shipped to the United States are declared to U.S. customs at their actual customs value, as required by law. Because the Product price displayed in the Store already includes the import duty, the invoice issued for such an order itemizes the value of the goods and the amount of import duty separately, so that duty is calculated only on the customs value of the goods and not on the duty itself. The Buyer must not request that the Seller declare a lower value or a different description of the goods.

§ 7. Modifying and cancelling an order

  1. The Buyer may modify an order (delivery address, delivery method, invoicing details) or cancel it in whole or in part by contacting the Seller, up until the order has been shipped – except for Products made to individual order, where changes are possible only until production has begun.
  2. In the event of order cancellation, the refund is made promptly, no later than within 14 days of receiving the cancellation request, using the same payment method used by the Buyer, unless the Buyer has expressly agreed to a different method that does not involve any additional cost to them.

§ 8. Liability for conformity of goods with the contract (applies to Consumers and Entrepreneurs with consumer rights whose delivery address is within the EU/EEA — see §2(7))

  1. Sales contracts concluded with a Consumer or an Entrepreneur with consumer rights from 1 January 2023 onward are governed by the provisions of Chapter 5a of the Polish Consumer Rights Act of 30 May 2014 (liability for conformity of goods with the contract), rather than the Civil Code provisions on statutory warranty (rękojmia).
  2. The Seller is liable for any lack of conformity of a Product with the contract that exists at the time of delivery and becomes apparent within two years of that time, unless the Seller has specified a longer durability period for the Product.
  3. Any lack of conformity with the contract that becomes apparent before the expiry of two years from delivery of the goods is presumed to have existed at the time of delivery, unless proven otherwise or unless this presumption is incompatible with the specific nature of the goods or the nature of the lack of conformity.
  4. The following are not considered a lack of conformity with the contract: natural properties of materials, such as differences in color shade resulting from individual screen settings, as well as changes in the appearance of metal components (tarnishing, oxidation, patina) that are a natural property of the metal and are affected by storage conditions and contact with perfume, alcohol, sweat, grease, or water. The above reservation does not exclude the Seller’s liability for defects existing at the time the goods were handed over.
  5. If the goods are not in conformity with the contract, the Consumer may demand repair or replacement. The Seller may carry out a replacement where the Consumer has requested a repair, or a repair where the Consumer has requested a replacement, if bringing the goods into conformity with the contract in the manner chosen by the Consumer is impossible or would require disproportionate costs.
  6. The Seller carries out the repair or replacement within a reasonable time, not exceeding 14 days from the day the Consumer informed the Seller of the lack of conformity, and without significant inconvenience to the Consumer, bearing the costs involved.
  7. If the goods are not in conformity with the contract, the Consumer may submit a statement of price reduction or withdrawal from the contract where: the Seller has refused to bring the goods into conformity with the contract; the Seller has failed to bring the goods into conformity within a reasonable time or without significant inconvenience; the lack of conformity persists despite an attempted repair or replacement; the lack of conformity is serious enough to justify a price reduction or withdrawal without a prior request for repair/replacement; or it is clear from the Seller’s statement or the circumstances that the Seller will not bring the goods into conformity within a reasonable time or without significant inconvenience.
  8. The Consumer may not withdraw from the contract if the lack of conformity with the contract is immaterial.
  9. A complaint may be submitted in writing to the Seller’s address (ul. A. Madalińskiego 8/107, 70-101 Szczecin, Poland) or by email to contact@justinhair.com. It is advisable (though not required) to attach proof of purchase and a description of the non-conformity to the complaint.
  10. The Seller will respond to a complaint within 14 days of its receipt; failure to respond within this period means the complaint is deemed justified.
  11. The provisions of this section apply accordingly to an Entrepreneur with consumer rights, except that the presumption set out in paragraph 3 does not apply to them to the extent excluded by Art. 5564 §5 of the Civil Code, provided that such exclusion has been separately and individually agreed.

§ 9. Statutory warranty (rękojmia) (applies only to Customers – B2B sales)

  1. With respect to Customers who are neither Consumers nor Entrepreneurs with consumer rights, the Seller’s liability under statutory warranty for physical and legal defects of the Product, pursuant to Art. 558 §1 of the Civil Code, is excluded.
  2. The provision of paragraph 1 does not apply to Consumers or Entrepreneurs with consumer rights, to whom §8 of these Terms applies.

§ 10. Right of withdrawal (applies to Consumers and Entrepreneurs with consumer rights whose delivery address is within the EU/EEA — see §2(7))

  1. A Consumer and an Entrepreneur with consumer rights have the right to withdraw from a distance contract within 14 days without giving any reason and without incurring any costs, subject to the costs specified in paragraph 8.
  2. The withdrawal period begins on the day the Buyer, or a third party indicated by the Buyer, takes possession of the goods, or, in the case of an order delivered in parts, on the day possession is taken of the last item.
  3. To meet the deadline, it is sufficient to send the withdrawal statement before its expiry, to the following address: JUST IN JUSTYNA PILCH, ul. A. Madalińskiego 8/107, 70-101 Szczecin, Poland, or by email to contact@justinhair.com. A model withdrawal form is provided in Appendix 1 to these Terms; using it is not mandatory.
  4. The Seller promptly confirms receipt of the withdrawal statement to the Buyer on a durable medium.
  5. The Buyer shall return the goods promptly, no later than within 14 days of the day of withdrawal, at their own cost and risk, using a trackable shipping method (the Seller does not accept cash-on-delivery shipments).
  6. The Seller shall refund all payments received, including the cost of the cheapest standard delivery method offered by the Seller, promptly, no later than within 14 days of receiving the withdrawal statement, using the same payment method used by the Buyer, unless the Buyer has expressly agreed to a different method that does not involve any additional cost to them. The Seller may withhold the refund until the goods have been received back or until the Buyer has provided proof of having sent them back, whichever occurs first.
  7. The Buyer is liable for any diminished value of the goods resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
  8. The right of withdrawal does not apply to contracts where the subject of performance is a non-prefabricated item, manufactured according to the Consumer’s specifications or intended to meet their individualized needs (Art. 38(3) of the Consumer Rights Act) – this applies in particular to bridal jewelry and accessories made to individual order for a specific date, size, color scheme, or other personalized specifications provided by the Buyer. Information on whether a given Product is made to individual order, and is therefore subject to the exclusion of the right of withdrawal, is clearly indicated to the Buyer before the order is placed, in the Product description or before it is added to the cart. For Products available “in stock” (not made to individual order), the right of withdrawal applies on general terms, regardless of any event date provided by the Buyer.
  9. In the event of withdrawal, the contract is deemed not to have been concluded.

§ 11. Personal data

  1. The controller of Buyers’ personal data is the Seller – JUST IN JUSTYNA PILCH, ul. A. Madalińskiego 8/107, 70-101 Szczecin, Poland, contact@justinhair.com.
  2. Personal data is processed for the purpose of: concluding and performing the sales contract (Art. 6(1)(b) GDPR), fulfilling legal obligations incumbent on the Seller, in particular tax and accounting obligations (Art. 6(1)(c) GDPR), and, with respect to marketing, statistical, and claims-related activities, on the basis of the Controller’s legitimate interest (Art. 6(1)(f) GDPR).
  3. Providing data is voluntary but necessary to conclude and perform the contract – without it, the order cannot be fulfilled.
  4. Personal data is stored for the duration of the contract and, after its termination, for the period resulting from tax and accounting regulations (generally 5 years from the end of the year in which the tax obligation arose), as well as for the period until claims become time-barred.
  5. The Buyer has the right to access their data, rectify it, erase it, restrict its processing, port it, object to its processing, and not be subject to automated decision-making, including profiling.
  6. The Buyer has the right to lodge a complaint with the supervisory authority – the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych), ul. Stawki 2, 00-193 Warsaw, Poland.
  7. Detailed rules on the processing of personal data and cookies are set out in the Privacy Policy available at www.justinhair.com/privacy-policy/.

§ 12. Out-of-court complaint and redress procedures

  1. A Consumer has the right to use out-of-court methods of handling complaints and pursuing claims, in particular: mediation conducted by the provincial inspector of the Trade Inspection (Inspekcja Handlowa), proceedings before the standing consumer arbitration court at the provincial inspector of the Trade Inspection, or assistance from the district (municipal) consumer ombudsman (powiatowy/miejski rzecznik konsumentów) in Poland.
  2. A list of entities authorized to conduct out-of-court consumer dispute resolution proceedings is available on the website of the Polish Office of Competition and Consumer Protection (UOKiK): www.uokik.gov.pl.
  3. The use of out-of-court complaint-handling methods is voluntary and requires the consent of both parties.

§ 13. Final provisions

  1. Product photographs are for illustrative purposes only and, due to lighting conditions or the Buyer’s screen settings, may differ slightly from the actual appearance of the Product; this does not constitute a lack of conformity with the contract.
  2. Products offered in the Store are handmade, using natural materials such as wire, glass/acrylic beads, and metal components. Due to the handcrafted nature of production, individual units of the same Product may differ slightly from one another in terms of dimensions, arrangement of elements, color shade, or minor imperfections resulting from manual processing of the material. These differences are a natural feature of a handcrafted item and do not constitute a lack of conformity with the contract within the meaning of §8 of these Terms, provided they do not affect the Product’s functionality and do not materially deviate from its description or presentation in the Store.
  3. In matters not regulated by these Terms, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code, the Consumer Rights Act, the Act on the Provision of Electronic Services, the Act on Informing about Prices of Goods and Services, and the GDPR.
  4. No provision of these Terms is intended to limit any rights of the Buyer arising from mandatory provisions of law; in the event of a conflict, those provisions shall prevail.
  5. The Seller reserves the right to amend these Terms for valid reasons (changes in law, changes in the scope of business activity, changes in payment or delivery methods). Any amendment shall take effect within 7 days of publication, provided that contracts concluded before the amendment shall remain governed by the version of the Terms in force at the time the order was placed.
  6. These Terms are effective as of 10.09.2026.

Appendix 1 – Model Withdrawal Form

(this form should only be completed and returned if you wish to withdraw from the contract)

To: JUST IN JUSTYNA PILCH, ul. A. Madalińskiego 8/107, 70-101 Szczecin, Poland, contact@justinhair.com

I/We() hereby give notice that I/we() withdraw from my/our(*) contract of sale of the following goods: ………………………

Date of conclusion of contract/receipt: ………………………

Name of Buyer(s): ………………………

Address of Buyer(s): ………………………

Signature of Buyer(s) (only if this form is submitted on paper): ………………………

Date: ………………………

(*) delete as appropriate